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Service and Repair

Support + Warranty info

SHIPPING:

A return authorization number is required for repair returns!

When packaging your CAD Audio product for repair, please use at least 3 inches of padding all around the product for protection during shipment.
We recommend you use a carrier that can track your shipment if you want to know the delivery status of the repair. Insurance is also recommended.

PREPAID SHIPPING:

Shipping cost to return product to CAD Audio for repair is the responsibility of the customer.

Please Contact:
Service and Repair Contact


1-800-431-2609

FAX- 866-707-0717

8 AM to 7 PM EST

WARRANTY:

To claim warranty service. A copy of your dated sales receipt for the product is required for all warranty repair claims!


OUT OF WARRANTY - MINIMUM SERVICE FEES: (does not include S&H)

Products that are deemed out of warranty either by expiration of the warranty period or abuse - will be charged a minimum service fee base on the product category and listed below .

(If you are requesting warranty repair and we deem otherwise – we will contact you to resolve the dispute and to authorize subsequent repair)

Should your product require extensive repairs or parts – we will contact you to authorize any additional charges over and above the minimum service fee.

(For any discontinued product or current product not listed as minimum service fee – please contact our service department to consult on your repair before sending the product to our service department)

Equitek $100

M Series $75

GXL Studio Mic $50

StageSelect Wireless $50

GXL Wireless $30

Warranty duration:

PRODUCT / WARRANTY

GXL1200 ( 1 yr)
GXL2200 (1 yr)
GXL2200SP (1 yr)
GXL2200SSP (1 yr)
GXL3000 (1 yr)
GXL3000SP (1 yr)
GXL3000SSP (1 yr)
GXL1800 (2 yr)
GXL1800SP (2 yr)
210 (5 yr)
C9 (5 yr)
C9S (5 yr)
E100S (5 yr)
GXL1200BP (5 yr)
GXL2200BP (5 yr)
GXL2200BPSP (5 yr)
GXL3000BP (5 yr)
GXL3000BPSP (5 yr)
P755 (5 yr)
P8000 (5 yr)
PDW-HH2 (5 yr)
PDW-LHG (5 yr)
STAGE4 (5 yr)
STAGE7 (5 yr)
TOURING7 (5 yr)
D89 (Limited lifetime)
D90 (Limited lifetime)
proformance P725 (Limited lifetime)
proformance P745 (Limited lifetime)
All Astatic products (except 210) (2 years)
Wireless and accessories (2 yr)
Acoustic sheilds (2 yr)
Pop filters (2 yr)
Headphones (2 yr)
USB products (2 yr)
Accessories (2 yr)
M series (2 yr)
StageSelect (2 yr)
Equitek (except E100S) (2 yr)
Trion (2 yr)
CAD Live (except D89,D90) (2 yr)
GXLD2 (2 yr)


Acousti-Shield
USB
Sessions
Cad Live
Equitek
Astatic
GXL
StageSelect